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FAQ

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You have questions, we have answers. Below are a few answers to our customers’ most commonly asked questions.

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Product Range, Purchasing & Pricing

Do all YDL Stone (Quartz) product cost the same?

Each YDL Stone (Quartz) collection – Builder Range, Deluxe Range and Premium Range and Premium Plus Range – does vary in price. Builder Range is our most affordable collection.

How do I register my YDL Stone (Quartz) warranty?

Simply fill in YDL Stone 10 Year Limited Warranty Registration Form and mail to us.

Where can I buy YDL Stone (Quartz)?

YDL Stone (Quartz) is available China-Australia-Japan wide through a large network and can be purchased through your local stonemason or kitchen maker.

Care & Cleaning

How do I clean my YDL Stone (Quartz) countertop?

YDL Stone (Quartz) is designed to offer high performance with very little maintenance to keep the surface looking like new. For everyday, routine cleaning of YDL Stone (Quartz) we recommend wiping your countertop with warm soapy water (a pH neutral household liquid detergent, or a mild detergent) and a damp cloth.

Do I need to apply a sealer or to polish my YDL Stone (Quartz)?

No. As YDL Stone (Quartz) is non-porous product, it will keep its glossy and smooth surface without polishing and it never needs sealing or waxing.

Can I stand on my YDL Stone(Quartz) countertop?

No, you can’t. Always refrain from placing excessive weight on your YDL Stone (Quartz) countertop. Excessive weight can also have an impact on the underlying cabinet structure.

How durable is my YDL Stone (Quartz)?

Although YDL Stone (Quartz) has high heat resistance to tolerate brief exposures to moderately hot temperatures, excessive prolonged direct contact with, or radiated heat may result in damage or discoloration to your YDL Stone (Quartz) due to thermal shock. Like all surface materials YDL Stone (Quartz) should be treated with care.

What does heat resistant mean?

YDL Stone(Quartz) is heat resistant and is not affected by temperatures lower than 100°C (212°F). However, like all stone material, YDL Stone (Quartz) can be damaged by sudden and rapid temperature changes. Therefore, we do not recommend placing any hot kitchen wares (hot oven trays, pans, hot pots, electric frying pans etc.) directly from the hotplate or out of the oven onto the surface of YDL Stone (Quartz). We always recommend the use of a hot pad or trivet to place hot items on.

What can I do with my food preparation on my YDL Stone (Quartz) countertop?

YDL Stone (Quartz) always recommend cutting your food on an appropriate chopping board and never directly on the YDL Stone surface to avoid damaging kitchen knives or the surface of your countertop.

Product Selection, Fabrication & Installation

Where can I match colours to my YDL Stone (Quartz)?

Our displays showrooms allow you to bring in samples of tiles, cabinetry and other materials and make accurate colours and design matches so that you are confident you are achieving the look you want.

Can I fabricate my own YDL Stone (Quartz)?

YDL Stone (Quartz) should only be fabricated by a licensed and qualified stonemason who is experienced in working with our product.

What is the best edge treatment for my YDL Stone (Quartz)?

YDL Stone (Quartz) are adequate to any possible edge profiles, from the most popular single thickness 20 or 30mm slabs, through to laminated double thickness edge options. Our minimum suggested edge detail is a 3-4mm radius on any profile. A better option is a 6mm radius. The larger the radius the more resistant it will be to accidental impacts from heavy objects. Sharp non- radiused edge profiles should never be used.

Can YDL Stone (Quartz) be used around a fireplace?

YDL Stone (Quartz) is heat resistant up to 100°C (212°F). Like all decorative materials YDL Stone (Quartz) needs to be treated more like a decorative feature and should never be used in the hearth of the fireplace, you should always consult with the manufacturer of the fireplace to ensure that the maximum heat does not exceed our recommendations.

I like to use YDL Stone (Quartz) as flooring, can I?

No. Whilst some customers have opted to use YDL Stone (Quartz) as flooring, this type of application is not covered by the YDL Stone 10 Year Limited Warranty.

Can YDL Stone (Quartz) be used as a splashback behind a cooktop?

Yes. YDL Stone (Quartz) can be used as a splashback behind a cooktop when designed and installed in compliance with the appropriate Australian & New Zealand standards with regard to clearances.

Can YDL Stone (Quartz) surfaces be used around a BBQ area?

When using YDL Stone (Quartz) around a BBQ area it is crucial to ensure the surface is not exposed to excessive heat or flame. If used in an outdoor environment, the YDL Stone 10 Year Limited Warranty is not applicable. For detailed information, please refer to YDL Stone 10 Year Limited Warranty on this website.

Does YDL Stone (Quartz) fabricate and install my countertop?

No, YDL Stone (Quartz) is strictly a wholesaler and is not doing any work in design, fabrication or installation of the product.

Can YDL Stone (Quartz) be used in outdoor areas?

We do not recommend to use YDL Stone (Quartz) products externally. Whilst some customers have opted to install YDL Stone (Quartz) in outdoor applications, external applications are not covered by YDL Stone 10 Year Limited Warranty.

Crack, Chips & Repairs

What should I do if I damage my YDL Stone (Quartz)?

YDL Stone (Quartz) can be easily repaired. In the unlikely event that you damage your YDL Stone (Quartz) please take note of the batch numbers of authenticity located on the underside of your material and contact us for a referral to your nearest recommended service provider.

Is cracks, chips covered under the YDL Stone 10 Year Limited Warranty?

In general, chips, cracks or any other impact damage are not covered under the YDL Stone 10 Year Limited Warranty as it typically occurs due to a fabrication or installation error, or as the result of mechanical stress and does not represent a fault in the YDL Stone (Quartz) product itself. If a crack does occur, please refer it to the kitchen company or stonemason who installed your countertop as they will be able to provide further assistance.

External factors which can contribute to cracking include:

  • Inadequate underbench support
  • Excessive weight (sitting, climbing or standing on the product)
  • Excessive heat (Trivets and hot pads should always be used)
  • Movement in joinery or house as a whole
  • “U” or “L” shaped cut out / improper fabrication and installation; Any crack emanating from a cook top cut-out or sink cut-out is not covered under this warranty, these are not caused by any fault in the product;